Complaints

Visit these links for Hurricane Harvey Disaster Recovery Complaints

The City of Houston Housing and Community Development Department (HCDD) welcomes feedback and complaints from any member of the public. Complaints are accepted in writing or over the telephone. Complaints will be responded to in writing within 15 business days, when possible.

Complaints of fraud, waste or abuse must be immediately escalated to the City of Houston Office of Inspector General, or Department of Housing and Urban Development (HUD) Office of Inspector General regardless of whether the complaint is informal or formal.

All other complaints should be sent first to the City of Houston Housing and Community Development Department.

City of Houston Community Development Department
Mailing Address:
ATTN: Planning and Grants Management
2100 Travis Street, 9th floor
Houston, TX, 77002

Phone: 832-394-6200
Email: HCDDCompliantsAppeals@houstontx.gov
Business Hours: Mon-Fri, 8am-5pm

State Escalation – Hurricane Harvey concerns only

In the case that the inquiry or complaint is not addressed by the Department, any complainant has a right to escalate the complaint to the Texas General Land Office. The GLO will work with the City of Houston Housing and Community Development Department to provide a timely response. The response will be provided within 15 business days of the receipt of the complaint, if possible.

Texas General Land Office
Mailing Address:
ATTN: GLO-CDR
PO Box 12873
Austin TX, 78711-2873

Phone: 844-893-8937 or 512-475-5000
Email: cdr@recovery.texas.gov
Business Hours: Mon-Fri, 8am-5pm

Housing and Community Development Department Logo
2100 Travis Street, 9th Floor
Houston, TX 77002
832-394-6200
hcdd@houstontx.gov