Complaints
Complaints of fraud, waste or abuse must be immediately escalated to the City of Houston Office of Inspector General , or Department of Housing and Urban Development (HUD) Office of Inspector General regardless of whether the complaint is informal or formal.
The City of Houston Housing and Community Development Department (HCD) welcomes feedback and complaints from any member of the public. Complaints are accepted in writing or over the telephone. Complaints will be responded to in writing within 15 business days, when possible.
How to File a Complaint
Via Phone
832-394-6200 (ext 2)Via Email
HCDDComplaintsAppeal@houstontx.govIn Person or Via Mail
Address to:
ATTN: Complaints and AppealsHousing & Community Development Department
2100 Travis Street, 9th Floor
Houston, TX, 77002
Information needed to file a complaint
When submitting a complaint, please provide as much information as possible including:
- Name
- Phone number
- Email (optional)
- Address
- Department’s division name or program name
- A short description of the events(s) that cause you to file a complaint
State Escalation – Hurricane Ike, Flood 2016, and Hurricane Harvey concerns or complaints only
In the case that the inquiry or complaint is not addressed by the Department, any complainant has a right to escalate the complaint to the Texas General Land Office. The GLO will work with the City of Houston Housing and Community Development Department to provide a timely response. The response will be provided within 15 business days of the receipt of the complaint, if possible.
ATTN: GLO-CDR
PO Box 12873
Austin TX, 78711-2873
Phone: 844-893-8937 or 512-475-5000
Email: cdr@recovery.texas.gov
Business Hours: Mon-Fri, 8am-5pm
Language Assistance
HCD provides language assistance available by request.
