Administration and Regulatory Affairs

The Administration and Regulatory Affairs Department (ARA) provides a wide variety of administrative services to the City of Houston’s departments, such as 311 service request routing, payroll processing, asset disposition, citywide policy management, internal mail services, records management, and insurance risk management.

ARA also regulates a wide variety of activities such as on-street parking, pet ownership, vehicles for hire, investor-owned utilities, the City’s public rights-of-ways, burglar/panic alarm ownership, sexually-oriented businesses, scrap metal dealers, game rooms, and many others. The department also coordinates the City’s activities aimed at building a sustainable city for the future.

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311 Help and Info

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About the Director

Tina PaezDirector Tina Paez received her appointment as director on May 1, 2013 under then-Mayor Annise Parker. Ms. Paez is a graduate of Texas A&M University where she was awarded a Bachelor of Business Administration degree and where she was also awarded a Master’s in Business Administration. Ms. Paez also holds a Juris Doctorate from South Texas College of Law in Houston. Ms. Paez has nearly 25 years of experience working for the City of Houston. As director, Ms. Paez is responsible for eight departmental divisions with 16 distinct and unique business lines. More ...