Hurricane Ike Disaster Recovery
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Disaster Recovery 2016 (DR16)
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Disaster Recovery Mitigation 2017
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Complaints, Appeals, and Fraud
Appeals
All program applicants have the right to appeal a determination made by the Housing and Community Development Department (HCDD) regarding their file within 30 days of the notice of determination. Appeals will be responded to in writing within 30 calendar days, when possible. Appeals are only accepted in writing. To be considered complete, an appeal must include:
- Project address
- Project number (if applicable)
- Date of appeal
- Nature of appeal
The Department recommends, but does not require, using the Housing and Community Development Department Appeal Form to ensure a timely response and decision. The Appeal Form is available at our office during normal business hours or you may or you may download a PDF form here .
You can also complete the Appeal Form online here .
Grounds for Appeal
The Applicant(s) may appeal on any of the following grounds:
- Non-receipt of an award through NOFA or RFP process
- Denial of services through any of HCD’s programs
- Denial of a Resolution of No Opposition or Resolution of Support for tax credits
- Program award calculation
- Repairs-based program determination of damages that results in Rehabilitation or Reconstruction
- Procedural error where an application was not processed by program staff in accordance with the program guidelines
- Violation or concern of fair housing law
For 2015 Floods
Appeals Consist of 2 Tiers
Appellants must follow these tiers in order.
TIER 1: INITIAL DETERMINATION APPEAL
The program area will review all documentation submitted and either reiterate the initial determination or approve your appeal and overturn the determination.
Mailing Address
City of Houston Housing and Community Development DepartmentATTN: Complaints and Appeals
2100 Travis Street, 9th floor
Houston, TX, 77002
Phone: 832-394-6200
Email: hcddcomplaintsappeal@houstontx.gov
Business Hours: Mon-Fri, 8am-5pm
TIER 2: FINAL APPEAL
If you do not agree with the decision made in the initial appeal, you have the right to request a final appeal. The Appeals Review Committee will review all documentation and the supporting documents you send to support your appeal, and make a final decision.
For Hurricane IkE, 2016, and Harvey Floods
APPEALS CONSIST OF 3 TIERS:
Appellants must follow these tiers in order.
TIER 1: INITIAL DETERMINATION APPEAL
The program area will review all documentation submitted and either reiterate the initial determination or approve your appeal and overturn the determination.
Mailing Address
City of Houston Housing and Community Development DepartmentATTN: Complaints and Appeals
2100 Travis Street, 9th floor
Houston, TX, 77002
Phone: 832-394-6200
Email: hcddcomplaintsappeal@houstontx.gov
Business Hours: Mon-Fri, 8am-5pm
TIER 2: SECOND APPEAL
If you do not agree with the decision made in the initial appeal, you have the right to request a second appeal. The Appeals Review Committee will review all documentation and the supporting documents you send to support your appeal. We will make a second determination.
TIER 3: STATE ESCALATION
This is the highest and final tier.
If you do not agree with the decision made by the Appeals Review Committee in the Second Appeal, you have the right to appeal to the Texas General Land Office (GLO). The Texas General Land Office will review all information and make a determination at that time. Their decision is final.
Mailing Address
Texas General Land Office ATTN: GLO-CDR PO Box 12873 Austin TX, 78711-2873
Phone: 844-893-8937 or 512-475-5000
Email: cdr@recovery.texas.gov
Business Hours: Mon-Fri, 8am-5pm
