Americans With Disabilities Act

ADA Coordinator

Our vision for eGovernment includes web access to our services and information for all citizens, employees and customers, including those with disabilities.

Our goal is to achieve maximum accessibility by complying with the World Wide Web Consortium* accessibility standards. Each City of Houston department is in the process of updating its website. As a result, we are in varying stages of progress toward our accessibility goal, including a future stylesheet which automatically denotes user browser information and a quick link to a text-only and other accessible versions of each individual page.

If you have any web concerns, you can e-mail the ADA Coordinator, call 3-1-1 (or 713.837.0311 from outside the Houston City Limits) or use the online form to make comments on the accessibility of the web site, provide accessibility recommendations and request alternate formats of the web information and services until the web site is fully accessible.

If you find that the 3-1-1 Houston Service Center response does not meet your need for web based information and services you may file a formal complaint by contacting or:

ADA Coordinator (
City of Houston ADA Coordinator
P.O. Box 1562
Houston, Texas 77251
PHONE: 832.393.6178

*The World Wide Web Consortium ( develops interoperable technologies (specifications, guidelines, software, and tools) to lead the Web to its full potential. W3C is a forum for information, commerce, communication, and collective understanding.