Parties are empowered with greater control of the final resolution of their issue.

Mediation emphasizes face-to-face communication and encourages a mutual exchange of ideas.

Mediation is more efficient than using the formal processes utilized by the department. By participating in mediation many issues can be resolved within a few weeks.

The mediation process is governed by state law as well as department policy. All parties, including the mediator, are required to keep all discussions and final resolutions confidential, except as otherwise required by law.

Mediation is an "informal" process used to resolve issues between individuals. Mediations can be scheduled whenever, and wherever, it is convenient for both parties.