City Accreditation Program for Supervisors (CAPS): CAPS is our middle management multi-track program consisting of eighteen sessions designed to assist supervisor competencies in managing various circumstances regarding employee workday considerations and performances. More >

Administrative Development Program (ADP): ADP is our newly redesigned multi-track program consisting of 16 sessions designed to enhance and empower administrative communicative effectiveness and efficiency.More >

Houston Employee Assessment and Review (HEAR): HEAR is a new system that will provide a clear, two-way channel of communication between employees and supervisors. Work plans will be aligned with department goals and the Mayor's five pillars. And employees will be able to track and monitor job performance, giving them a clear roadmap for success. Mandatory training for all managers and supervisors will start in September. Look for updates posted here regarding the HEAR implementation. More >

Leadership Institute Program (LIP): The Leadership institute Program (LIP) was created to implement a leadership and succession planning program that develops strong, confident leaders in management and supervision at all levels at the City of Houston. More >

The following list shows the titles of instructor-led courses that have been delivered within the last 18 months.  At any given time there may or may not be specific offerings scheduled for these courses.  We send out course scheduling information in our periodic newsletters. To get the newsletter sent to you, join our mailing list.

Business

• Business Grammar
• Business Writing: A Ticket to Empowerment
• Conflict Resolution - Building Workplace Relationships
• Effective Presentation Skills
• Employee Development
• Organizational Time Management
• Organizing Your Time And Work
• Overcoming the Challenges of Change
• Performance Management
• Preparing Written Customer Correspondence
• Staffing the Best
• Supervising Difficult Employees
• Team Dynamics

Desktop Computer Applications

• Excel 2010 Formulas
• Excel 2010 - Level 1
• Excel 2010 - Level 2
• Excel 2010 - Level 3
• Excel 2010 Macros
• Excel 2010 Tips & Tricks
• Outlook 2010 - Level 1
• Outlook 2010 - Level 2
• PC Literacy
• PowerPoint 2010 - Level 1
• PowerPoint 2010 - Level 2
• PowerPoint 2010 - Level 3
• Word 2010 - Level 1
• Word 2010 - Level 2
• Word 2010 - Level 3

General Studies 

• CCT-Work Zone Traffic Control and Qualified Flagger
• Contractors Work Zone and Flagging Safety
• CPR/AED/First Aid
• Dealing with the Stress Mess
• Delivering Quality Customer Service
• Effective Telephone Skills
• Ethics for CPAs
• FISH!
• Governmental Accounting for Non-CPAs
• Improving Communications at Work

Management

• Applications of Project Management
• Building a High Performance Team
• Building and Leading Teams
• Coaching, Modeling and Mentoring
• Conflict Resolution for Managers and Supervisors
• Continuous Quality Improvement
• Counseling and Performance Feedback
• Creating a Positive Workplace
• Creating Effective Work Plans
• Employee Development
• Fundamentals of Management
• Fundamentals of Supervision
• Getting Started: Planning Organizing for Results
• Performance Management
• Leadership Communication
• Leadership: The Foundation of Organizational Excellence
• Managing Diversity for Managers and Supervisors
• Noetic Leadership
• Problem Solving and Decision Making
• Project Management Overview
• The Dos and Don'ts of Delegation
• Team Building and Conflict Management
• Toolbox for Supervisors
• Workforce and Organizational Development