The Office of Talent & Organizational Development (OT&OD) offers comprehensive training solutions that significantly impact performance and organizational outcomes

Our consultancy is comprised of an experienced team of professionals with the knowledge and capabilities to design and implement strategies that help our clients achieve their goals.

Houston Employee Assessment and Review

HEAR logo

HEAR, the Houston Employee Assessment and Review, is a performance management process that provides a clear, two-way channel of communication between employees and their supervisors. Work plans are aligned with department goals and the Mayor's vision. Employees are also able to track and monitor job performance, giving them a clear roadmap for success.

Get Answers about HEAR

HEAR logoContact your Departmental HEAR Administrator:
Performance Administrator Listing

To access HEAR via the Talent Management System:

  1. Go to
  2. Enter your username – e123456 (six-digit employee number with the “e” – use leading zeros if needed).
  3. Enter your password – this is the same password you use to log into your computer at work.
    Controller's Office: Password Reset Link or email with your employee ID and reason for the email.
    HAS employees: Password Reset Link or reach out to the HAS IT team with your employee ID and reason for the email.
    HPD employees: Password Reset Link or reach out to HPD LMS Team at 832-394-2300 have your payroll ID and reason for the email available.
  4. For any password problems, please contact HITS Client Services Helpdesk at 832-394-4487 or by submitting a ticket through

HEAR Job Aids

HEAR Administrative Procedure (3-20) and Process Guidelines

Virtual HEAR Job Aids – Assessments

Virtual HEAR Job Aids – Plans

Department Information

611 Walker, 4th Floor
Houston, TX 77002
Benefits: 832-393-6000
Main: 832-393-6100
Safety Hotline: 832-393-7233