Houston Employee Assessment and Review

HEAR, the Houston Employee Assessment and Review, is a performance management process that provides a clear, two-way channel of communication between employees and their supervisors. Work plans are aligned with department goals and the Mayor's vision. Employees are also able to track and monitor job performance, giving them a clear roadmap for success.

Get Answers about HEAR

Contact your Departmental HEAR Administrator:
Performance Administrator Listing

To access HEAR via the Talent Management System:

1. Go to http://talent.houstontx.gov.
   
2. Enter your username – e123456 (six-digit employee number with the “e” – use leading zeros if needed).
   
3. Enter your password – this is the same password you use to log into your computer at work.
   EXCEPTIONS:
   Controller's Office: Password Reset Link or email hrim@houstontx.gov with your employee ID and reason for the email.
   HAS employees: Password Reset Link or reach out to the HAS IT team with your employee ID and reason for the email.
   HPD employees: Password Reset Link or reach out to HPD LMS Team at 832-394-2300 have your payroll ID and reason for the email available.
4. For any password problems, please contact HITS Client Services Helpdesk at 832-394-4487 or by submitting a ticket through help.houstontx.gov.

HEAR Job Aids

• HEAR - Getting Started Guide
• Manager - Create a Plan
• Manager - Add SMART Goal
• Manager - Add Behavioral Factors
• Manager - Submit Plan for Approval
• Manager - Release HEAR Assessment
• Manager - Activate HEAR Review
• Reviewing Authority - HEAR Assessment
• Employee - Approve the HEAR Plan
• Employee - Finalize HEAR Assessment

HEAR Administrative Procedure (3-20) and Process Guidelines

• AP 3-20 – Houston Employee Assessment and Review (HEAR) Process
• HEAR Process Guidelines

Virtual HEAR Job Aids – Assessments

• Creating HEAR Assessments – Supervisors
• Completing HEAR Assessments – Supervisors
• Approving HEAR Assessments – 2nd Level Manager
• Releasing HEAR Assessments – Supervisor
• Finalizing HEAR Assessments – Employee
• Resubmitting HEAR Assessments – Supervisor

Virtual HEAR Job Aids – Plans

• Creating SMART Goals – Supervisor
• Creating HEAR Plans – Supervisor
• Submitting HEAR Plans – Supervisor
• Approving HEAR Plans – 2nd Level Manager
• Activating HEAR Plans – Employee
• Documenting Quarterly Meeting Notes – Supervisor