Today's Live Call Center Status
Source: 311 Operations Division · Enterprise Applications
Max Wait Time
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Normal
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Active Calls
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In Queue
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Calls Handled
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Abandoned
Call Timing Metrics
Avg Speed of Answer
Normal
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Avg Handle Time
Normal
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Service Requests & Volume — Opened Cases
Opened Today
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Service requests created today
Past 7 Days
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Rolling week volume
Month to Date
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April 2026
Year to Date
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Jan – Apr 2026
Outcomes Today
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Resolved / closed today
Service Requests & Volume — Closed Cases
Closed Today
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Service requests closed today
Past 7 Days
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Rolling week closed volume
Month to Date
—
April 2026
Year to Date
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Jan – Apr 2026
Agent Performance
Calls Handled Since Midnight
Top Performers Since Midnight · Talk · Hold · Work
Operational Summary
Active Capacity
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Agents Active
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Calls Handling
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Calls Waiting
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Avg Calls / Agent
Call Distribution
Queue & Time Details
Call Queue Details All active queues as of report time
| Queue Name | In Queue | Call Time | Query Time |
|---|---|---|---|
| Loading queue data… | |||
Talk · Hold · Work · Adherence Since Midnight · minutes
Current Call Wait Information