Mayor's Office Press Release
Mayor Turner Names Permanent Houston Emergency Center Director
June 14, 2021 -- Mayor Sylvester Turner has appointed Robert Mock to serve as Director of the Houston Emergency Center, where he has been leading on an interim basis since February 1, 2021.
Since Sept. 2018, Mock has served as the HEC Division Manager of Operations, Police, and 911 Call Takers, where he provides oversight and management of 161 personnel. The staff includes 135 police and 911 call takers who answer over 1.8 million emergency calls and over 800,000 non-emergency calls per year.
Mock previously served as the Houston I.S.D Chief of Police and Assistant Chief of Police from 2008 – 2018 and was a member of the Houston Police Department for 22 years. He climbed from the rank of patrol officer to lieutenant in the homicide division.
He earned an M.A. in Criminology from the University of Houston - Clear Lake and a B.S. in Organizational Leadership from Mountain State University, Distance Learning Program, Beckley, West Virginia. Mock also graduated from the FBI National Academy and is a Senior Fellow with the American Leadership Forum.
"I have full confidence in Robert Mock. He was highly effective as Interim Director at the Houston Emergency Center and will undoubtedly maintain this effectiveness as the permanent HEC Director," said Mayor Turner. "With a career in law enforcement and extensive management experience, I know he will serve well in the role."
"I look forward to the opportunity to maintain and improve operations at HEC and am honored to serve the citizens of Houston under Mayor Turner," said Mock.