Mayor's Office for Adult Literacy
Meet the MOAL Team - Pamela Speed
Pamela Speed, Grant Technology Supervisor for the Mayor’s Office for Adult Literacy (MOAL), was born and raised in the vibrant city of Houston, TX, she brings over a decade of experience in customer service management to the table. With a deep-rooted passion for delivering exceptional customer experiences, she has honed her skills and expertise to drive satisfaction and loyalty in every interaction.
Throughout her career, she has specialized in leading customer service teams to success. From implementing innovative strategies to enhance customer satisfaction to optimizing processes for efficiency and effectiveness, she thrives on creating positive outcomes for both customers and the business.
In her tenure as a Customer Service Manager, she has had the privilege of achieving significant milestones. Whether it's exceeding performance targets, implementing customer-centric initiatives, or fostering a culture of excellence within her teams, she is proud to have made a tangible impact on the organizations she has served.
Her mission is to elevate the standard of customer service excellence, one interaction at a time. She believes that exceptional customer experiences are the cornerstone of business success, and she is committed to delivering memorable interactions that exceed expectations and foster long-term loyalty.
Mayor's Office for Adult Literacy
Julia Ideson Building550 McKinney Street, Fifth Floor
Houston, TX 77002
