Collection and Use of Information
houstontx.gov does not sell or rent personally identifiable information. Please be aware that when you provide information to any government entity, however, that information may be subject to the Texas Public Information Act and applicable federal legislation. Information about the Texas Public Information Act is available from the Office of the Attorney General at https://www.oag.state.tx.us/opinopen/open_policy.shtml. Each governmental body must be contacted directly about the records they keep and their use of personally identifiable information.
The houstontx.gov Web site utilizes server logs and log analysis tools to create summary statistics about the use of the Web site. The summary statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas.
For online government transactions conducted on the houstontx.gov Web site, you will be asked to enter certain information about yourself and/or the organization with which you are affiliated. The specifics of this information will vary as required by the type of transaction and the governmental body involved. In each case, the information requested will include the same information that would be requested if you performed the identical transaction in person rather than online. Whenever personal information is requested from you on this site, there will be an indication of whether your disclosure of such information is mandatory or optional. Information collected in the course of the transaction is used for the following purposes:
- To conduct online transactions with the appropriate government entities (e.g., the payment of sales tax or the renewal of a license or permit).
- To send you an e-mail confirming your transaction.
- To forward new product announcements or content features to you, only if you have chosen to request this service.
www.houstontx.gov may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. houstontx.gov fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
This site uses a secure server for conducting online transactions. All credit card and other payment information that you transmit to us will be protected by 128-bit encryption technology, provided your browser is properly configured and your computer is operating properly. Security technology requires that you have a reasonably current browser that is capable of supporting 128-bit encryption. Current browsers such as these will activate the appropriate security features when you enter an online transaction through this site. In general, you can determine whether you are on a secure site by looking at the symbol at the bottom of your browser screen. You can be sure you are using a secure server if the key is unbroken or the lock is locked.
We limit employee access to personally identifiable information to only those employees who need access to perform a specific job. All employees are kept up-to-date on our security and privacy practices.
City of Houston 311 Mobile App
The City of Houston 311 is using SeeClickFix, an online and mobile service request system, to power its mobile app and reporting forms. SeeClickFix is an application that allows City of Houston citizens to report non-emergency related issues to the city. SeeClickFix can be used via the Web on a desktop computer, laptop, mobile phone, or tablet. SeeClickFix is a public application. The description entered will be visible to the public. Your display name will also be visible unless you choose to submit as Anonymous. Your email address will never be displayed publicly.
If at any time you are concerned that your information is incorrect and you are unsure how to correct or update it, please contact us at firstname.lastname@example.org or contact the appropriate government partner directly.