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3-1-1 Call Center

About Houston's 3-1-1

Over 2,400 frequently answered questions have been collected and warehoused. With such a broad array of reference entries developed jointly with departmental experts, and by providing specific information from other shared databases, the 311 Helpline resolves 85% of calls without transfer, Service Request, or follow-up.

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How to Use This Site

If you do not find the appropriate service request on our web site, either in the category selector or in the alphabetized department listing, please call 311 or 713.837.0311 from any Houston based land or mobile telephone. Live 311 telephone assistance is provided 24/7 to serve you from our downtown call center.

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Houston City Government

Houston has a strong Mayor-Council form of government. Elected officials, serving up to two terms of four years each, are: the Mayor, the Controller and 16 Council Members. The City Charter provides the constitutional framework within which city government operates. The Code of Ordinances contains the laws of the City.

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