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  • Call 9-1-1 to report a life or death emergency that requires an immediate response from police, fire, or ambulance personnel.

  • Be prepared to stay on the line with the emergency dispatcher, who is trained to process your emergency call, and who will be asking you a series of questions.

  • Be prepared to tell the dispatcher the address where the emergency is occurring, your phone number, any suspect or vehicle descriptions (including color, make, model, license plate number), weapons involved, etc.

  • Remain calm and stay on the line until told to hang up by the dispatcher.

  • Do not use 9-1-1 for non-emergency situations -- this causes a delay in answering emergency calls. It is illegal to willfully abuse the 9-1-1 system.