News / Press

Parking Management Offers New Online Customer Services

July 20, 2011 -- The Administration & Regulatory Affairs Parking Management Division now offers customers a more convenient way to manage their parking transactions. In addition to paying citations online, customers can now also purchase permits and contest citations online. By creating "My Account" profiles, they can manage their parking account when and where it is convenient for them. A parking account will track permits, citations and online protests.

Currently, commercial vehicle loading zone permits, valet zone permits and monthly contract permits can be requested and purchased online. In the fall renewal season, residential permit parking customers will also have access to the same convenience.

Parking citations can be contested online within seven days of being issued; eliminating a trip and an in-person appearance at the Municipal Courts parking adjudication office. All online services are available at

"Offering these new online services is a continuation of commitment to make parking convenient for our customers. We are continually looking for innovations to help us achieve this mission," said Don Pagel, Assistant Director for Administration & Regulatory Affairs.

For citizens who prefer to contest their tickets in person, Hearing Officers will continue to be available from 8:30 a.m. to 10:00 p.m., Monday thru Friday, and 8:00 a.m. to 5:00 p.m. Saturdays.

For more information about the City of Houston Parking Management, please visit For information about Municipal Courts, please visit or contact City's helpline at 3-1-1 or 713.837.-0311 if outside the City of Houston.

About ARA:

The Administration & Regulatory Affairs Department (ARA) manages 10 divisions within the City of Houston, the fourth-largest municipality in the United States. Since its inception in 2008, ARA has translated public and private-sector best practices of efficient service delivery and cost-effective business processes to enhance Houston's city governance and bottom line. ARA divisions include: Administrative Services, Major Initiatives, Operations, Regulatory Affairs, Strategic Purchasing, Insurance Management, City Council Administration, BARC, Parking Management, and 3-1-1 Call Center Operation. For more information about our department, please visit our website at