HEAR, the Houston Employee Assessment and Review, is a performance management process that provides a clear, two-way channel of communication between employees and their supervisors. Work plans are aligned with department goals and the Mayor's vision. Employees are also able to track and monitor job performance, giving them a clear roadmap for success.
Get Answers about HEAR
Contact your Departmental HEAR Administrator:
HEAR Department Administrator Listing (Updated: 02/08/2017)
To access HEAR via the Talent Management System:
- Go to http://talent.houstontx.gov.gov
- Enter your username – e123456 (six-digit employee number with the “e” – use leading zeros if needed).
- Enter your password – this is the same password you use to log into your computer at work.
EXCEPTIONS: Employees of the Controller’s Office, HAS and HPD use alternate passwords.
- For any password problems. Contact the HITS Client Services Help Desk at 832.394-4487, or by email at HITSCustomerServiceCenter@houstontx.gov. Controllers’s Office, HAS, and HPD should contact their HEAR Department Administrators for further Assistance.
HEAR Job Aids
- HEAR - Getting Started Guide
- Manager - Create a Plan
- Manager - Add SMART Goal
- Manager - Add Behavioral Factors
- Manager - Submit Plan for Approval
- Manager - Release HEAR Assessment
- Manager - Activate HEAR Review
- Reviewing Authority - HEAR Assessment
- Employee - Approve the HEAR Plan
- Employee - Finalize HEAR Assessment
HEAR Administrative Procedure (3-20) and Process Guidelines
HEAR Training Documents
- HEAR Process Training for Supervisors and Managers Presentation
- HEAR Process Reference Manual
- HEAR Process General Overview for Non-supervisors
- HEAR PowerPoint Presentation Introduction
- HEAR Trainer Orientation
- SMART Goal and Behavioral Factor Building Template
- ATTENTION!!! SMART Goal Overview & Template Builder for Supervisors & Managers
HEAR Media Resources
Supervisors and Managers
- HEAR Tri-fold brochure for supervisors
- HEAR implementation Crosswalk Steps for Supervisors and Managers (1-pager)