Cigna Medical

Cigna Dental

Cigna Mental Health and Substance Abuse

Cigna Express Scripts
      800-835-3784

Dearborn Life Insurance

Employee Assistance Program (EAP)

Continental American Insurance Company (Supplemental Plans)

Total Administrative Services Corporation (HFSA and DCRP)

Medicare Advantage Plan Contacts

Aetna Health Care

KelseyCare Advantage

Retirement Benefit Contacts

Deferred Compensation (457 Plan)

Houston Municipal Employee Pension System
      713-595-0100
      800-858-1450
      713-650-1961
      hmeps.org
Houston Firefighter's Relief and Retirement Fund
      281-372-5100
      800-666-9737
      281-372-5101
      hfrrf.org

Houston Police Officer's Pension System

On-site Cigna Representatives

Last names A – F:
      Yamilet Patino
      Phone: 832-393-6305

Last names G – M:
      Maria Rodriguez
      Phone: 832-393-6193
      281-372-5101
Last Names N – Z:
      Ivan Flake
      Phone: 832-393-6191

Escalations:

Benefits Customer Service

Benefits Rep Cluster Assignment Phone Number
Sayyed Hagihasani
Fatin (back up)
Houston Police Department (HPD) (832) 393-6107
KaRhonda Lacy
Brittany (back up)
Houston Fire Department (HFD)
Houston Emergency Center (HEC)
(832) 393-6516
Brittany Whittington
KaRhonda (back up)
Health & Human Services (HHS)
Municipal Courts (MCD)
Office of Business Opportunity (OBO)
Finance (FIN)
Administration & Regulatory (ARA)
Affairs (ARA)
Planning & Development (PD)
Houston Information Systems (HITS)
Housing & Community Development (HCD)
(832) 393-6050
Fatin Osman
Sayyed (back up HPD)
Human Resources (HR) (832) 393-6708
AnaKaren Martinez
Elizabeth (back up)
Legal (LGL)
Controllers (CTR)
City Secretary (CSC)
City Council (CNL)
Mayor (MYR)
(832) 393-6195
Elizabeth Martinez
AnaKaren (back up)
Houston Airport System (HAS)
Parks and Recreation (PR)
(832) 393-6109
DeShannon Jolivett
Yvonne G. (back up)
Library (HPL)
Solid Waste Management (SWM)
General Services (GSD)
Fleet Management (FMD)
Department of Neighborhoods (DON)
(832) 393-6517
Yvonne Gonzales
DeShannon (back up)
Houston Public Works (HPW) (832) 393-6194
Glenda Guillory
Kemp (back up)
Retirees: A – F (832) 393-6113
Lisa Ingram
Glenda (back up)
Retirees: G – M (832) 393-6111
Kemp Lenued
Lisa (back up)
Retirees: N – Z (832) 393-6103

Department Information

611 Walker, 4th Floor
Houston, TX 77002
Benefits: 832-393-6000
Main: 832-393-6100
Safety Hotline: 832-393-7233 careers@houstontx.gov