- Houston 311 Call Center - Mar 28 2024 2:53PM Top 311 Agents Past Hour # Calls Talk Time Hold Time Work Time Castillo, Olivia 17 33 0 3 Flores, Isabel 17 37 0 4 Jolivet, Courtney 16 27 4 16 Fernandez, Maria 15 26 0 4 Nickleson, Karim 15 34 0 15 Pitts, Demeria 15 19 0 11 Santamaria, Kelly 15 34 8 13 Williams, Ajamesia 14 25 12 4 Lewis, Lillie 14 40 0 7 Coleman, Lakedra 14 26 11 8 Landry, Kimberly 13 34 1 4 Games, Madeline 13 40 1 4 Zepeda, Laura 13 29 5 6 Moses, Derrick 12 26 3 4 Williams, Ashley 12 24 0 6 Torres, Laura 12 30 2 11 Hightower, Tamara 11 38 5 2 Melton, Kayla 10 21 13 10 Duckworth, Myesha 10 16 0 9 Pompa, Michelle 10 24 3 8 Roberson, Rhonda 9 24 1 7 Parker, Sierra, 9 24 8 7 EspinozaVilla, Deno 9 28 3 5 Cabrera, Natalie 8 22 10 1 Baltazar, Daisy 8 32 3 3 Delgado, Regina 7 16 3 2 Delgado, Angel 6 10 1 5 Taylor, Davida 6 19 0 2 Trotter, Doris 4 9 0 3 Banda, Claudia 1 1 0 1 Kitchen, Janell 1 3 3 0 Total Calls Taken in Past Hour 336 Total Calls in Past Hour 396